Policies and General Terms
The terms and conditions listed below regulate access and use of the website: www.ikantours.org. This domain, and contained therein, is owned by the Ecotourism, Cultural and Adventure Association Ikantours, NIF G95844205 (hereinafter IKANTOURS) with tax residence in Spain; Bilbao, Bizkaia – Road . Basurto – Castrejana No. 13 5th floor. ZIP 48002
Use of this Web site constitutes an agreement between the User and IKANTOURS, which implies full and unreserved commitment to each and every one of the general conditions published by IKANTOURS, in published and force at the time they are accessed the same. Therefore, the user is encouraged to read them carefully each time you access on the web site. access and use the portal to minors is prohibited, so the user assumes the responsibility of purchase ( legal age : has at least 18 years) and has legal capacity to acquire the services offered through web of IKANTOURS in accordance with these general conditions, which understands and fully understands. If hiring by a minor, IKANTOURS not responsible, must take the child’s own, parents or guardians expenses that this may cause. IKANTOURS not responsible for the accuracy of the data filled by the user. IKANTOURS reminds users seniors who are responsible for minors who is your sole responsibility to determine what services and / or contents are not appropriate for their age
IKANTOURS informs you that there are computer programs that filter and block access to certain content and services, so that parents, for example, can decide what content and portal services that their children can access are and what do not. Access to certain content offered through this Web site may be subject to certain special conditions that depending on the case, substitute, complete and / or modify these general conditions. Therefore, before accessing and / or use of such content, the User must also carefully read the corresponding conditions.
IKANTOURS may change at any time and without notice, the design, layout and configuration of the web site as well as some or all of the contents, and modify the general and / or particular conditions required to use them.
The user is agrees to pay the contracted services or products using any of the payments authorized by IKANTOURS. So buying any product will only be effective at the time IKANTOURS perform the charge of total amount of travel validly on the credit card provided by the user or through Pay Pal or the amount of the purchase is received by proof bank transfer, until such time may not send if proof be canceled by IKANTOURS , without the user is entitled to claim any
Request a reservation involves a commitment by the customer to authorize the charge on the credit card provided. In case it is not possible to charge the credit card (rejected charge), you agree that IKANTOURS not issue made a reservation.
The personal data provided by the user for making the payment will be treated with the appropriate level of protection, taking the legally required security measures to prevent loss, deterioration and supply and access to unauthorized third parties. Access to transactional services and those which include the capture of personal data for carrying out the payment is made in a secure environment and through the bank or Pay Pal, Ikantours not have access to bank information for each user. The information is transmitted encrypted at all times, through a secure encryption protocol. This ensures that the content is only intelligible to the user’s computer and the server bank or Paypal information
This site is owned by IKANTOURS. The Intellectual property rights and rights of exploitation and reproduction of this website, its pages, screens, banners, pictures-images, the information containing, their appearance and design are the exclusive property of IKANTOURS. Like all denominations, designs and / or logos that make up this page are duly registered trademarks. Any misuse of the same shall be punished in accordance with law. Intellectual property rights and brands of third parties are conveniently highlighted and must be respected by anyone who accesses to the Web . Only for personal and private use are allowed to download content, copy or print any page of this Web . It is forbidden to reproduce, transmit, modify or delete information or warnings from this web without the prior authorization of IKANTOURS
IKANTOURS is essential to ensure and protect the privacy and confidentiality of your personal data in accordance with legal regulations in Spanish territory
IKANTOURS is committed to fulfilling its obligation of confidentiality of personal data, its duty to protect and not to communicate to third parties without the express consent of the owner thereof, and take the necessary measures to prevent alteration, loss, treatment or unauthorized access, taking into account the current state of technology, complying with security measures technical and organizational legally established.
As for transactional services and those which include the capture of bank data is only knowledge of the bank and Pay Pal, which are made in their own environment by each entity
For the purposes of the provisions of current legislation on the protection of personal data, we inform you that the personal information you provide to us while browsing our Web site will be included in a data processing which is responsible IKANTOURS with sole purpose of handling your request and send technical, operational and commercial information, by any means, including email and / or equivalent means, about products, services, offers and news that we consider of interest for you. In the case of commercial communications sent via e-mail or equivalent, the user gives us your express consent to send advertising by such means.
IKANTOURS is committed to fulfilling its obligation of secrecy of personal data and its duty to protect them and take the necessary measures to prevent alteration, loss, or unauthorized access, taking into account the current state of technology meets the necessary technical and organizational security.
We also inform that we communicate your personal data and contact only to service providers involved in the product you purchased, who are obliged to use the data only and exclusively to fulfill the purpose of the assignment. The contracts with third parties referred to above, under Art. 12 of Law 15/1999 on Protection of Personal Data, they ensure that the data provided will be processed exclusively for specified, explicit and legitimate purposes for which they were obtained and these will not be communicated to outside the contractual relationship with these third entities. We also inform that under US federal law, your personal data included in your booking will be accessible by the Customs Department of the United States if the journey has origin, destination or stopover in that country.
Regarding any information that is sent by minors, it will be an essential requirement that the sender has obtained prior parental consent, guardian or legal representative to personal data can be processed.
The user reply in any case for the veracity of the data provided, IKANTOURS save the right to deny service to any user who has provided false data, notwithstanding other legal action.
It is recommended that the maximum diligence on Data Protection using security tools not being able to hold IKANTOURS removal, modification or loss of illicit data.
It is recommended that the maximum diligence on Data Protection using security tools not being able to hold IKANTOURS removal, modification or loss of illicit data.
Please note that you can exercise at any time and for free, access rights , rectification , cancellation and opposition of their data and revocation of their authorization for sending commercial communications without retroactive effect on the terms specified in Law , by writing to IKANTOURS , Carretera Basurto – Castrejana No. 13 5th floor , Bilbao, Bizkaia Bilbao or email email@example.com
These general conditions are governed by Spanish law and are competent Courts of the address of the consumer or user
Conditions of mix trip
Acceptance of the conditions of the trip implies conformity of the terms and conditions specified in the chosen route and described in each link of the same on the website www.ikantours.org and conditions route. The specific conditions of every routes are complement with the general conditions
The Price of every routes has been calculated based on exchange rates, freight rates , fuel costs , accommodations , services, activities , rates and taxes on the departure of each, however the price may vary inflation and / or exchange rates. Prices are calculated in single, double, triple and quadruple rooms.
There are services on every routes that will be chosen by the customer, such as Airline Tickets which vary in price at the time of purchase and reserve, it depends of the airline. Food.- The food style depends on the characteristics of the area and region gastronomy. On some routes it is included lunch. Land & Aquatic Activities -The land and water activities are described on every routes and services will be contracted individually or in a package. These activities will be coordinated by expert guides in every areas and the equipment and materials suitable for each activity will be awarded and to provide maximum safety and enjoyment in each. Specialized Guides– Guides and monitors are certificated in every activities. Insurance Extension – Each route has the potential to extend coverage to Premium. See Annex Insurance
All routes include minimum services to be contracted as Principal Guide .- Arriving at destination guide until the end of the route Ikantours be a guide to support, advice, make the necessary arrangements for the route and guide travelers thereof. Land Transport luxury bus along the route including airport transfers – hotels – Airports, Lodging according to the chosen category of hotels route varies and what the customer is notified by email and the reservation will be sent the same. Travel Insurance each route includes an inclusion insurance. See Annex Insurance
Inclusion Insurance Coverage
Travel Insurance ERV. www.erv.es
All routes include travel insurance inclusion with the following coverage:
- Luggage: Insurance luggage and personal effects – payment of compensation for material losses suffered by the luggage during travel and stay outside the usual residence of the indemnitee up to 300 euros is guaranteed.
- Baggage Delay: When the luggage delay in delivering 24 or more hours, the insurance company will pay for the purchase of essential items with a limit of 30 euros
- Accidents in 24 hours: In case of death or permanent disability, compensation up to the limit of 3000 euros. Not cover persons over 70 years, ensuring children under 14 years in the risk of death only up to 3000 euros, or up to the limit set in Special Conditions, whichever is less, for burial costs and risk Permanent disability up to the amount set in Special Conditions. The maximum compensation in case of loss will be 3,000,000 €, regardless of the number of policyholders affected.
- Medical Assistance: Expenses due to illness or accident, payment of expenses and medical, pharmaceutical fees (on prescription), surgical, hospitalization and ambulance, with a limit of 600 euros. For expenses incurred in Spain and derived from an illness or accident that occurred in Spain to 4500 euros. For expenses incurred abroad and resulting from an illness or accident occurring abroad up to 4500 euros.
- Expenses Repatriation or medical transport of injured or sick: Will be organized and paid the costs of the transportation , in case of illness or accident and cannot continue to use travel and transport program purpose of the trip – Unlimited
- Repatriation or transportation of deceased – to the place of burial in Spain – Unlimited
- Moving a companion in case of hospitalization – When the Insured has been hospitalized and last longer than five days is expected, the insurer will provide a relative thereof, a ticket round trip from his home to go beside – Unlimited
- In case of hospitalization of the Insured, and this is greater than 5 days, the Insurer will bear the expenses of a family stay in a hotel, with the corresponding receipts, 60 € / day, up to a limit of 600 euros.
- Repatriation of a Chaperone: If the deceased Insured be repatriated, and he traveled in the company of another insured, the Insurer shall organize and take charge of the passenger return the Insured to the habitual residence of the same: Unlimited
- Return of Insured Death in family uninsured: In case of death of an immediate family member in Spain the Insurer shall organize and pay the costs of transportation for the return of the Insured – Unlimited
- Urgent Message Transmission: Unlimited
- Liability Private during the trip: European takes charge of pecuniary compensation under Articles 1902 to 1910 of the Spanish Civil Code comes obliged to pay the Insured as civilly liable for injuries or damage caused involuntarily to third parties, with a limit of with 30,000 euros
- Travel to areas of risk / War: Claims for personal injury or property damage caused in areas for
which the Ministry of Foreign Affairs of Spain had issued a recommendation not to travel at the time of entry of the Insured (eg terrorist attacks or natural disasters) are excluded from coverage. If this recommendation had been issued by the Insured being at your destination, insurance coverage will be extended for a period of 14 days, counting from the time that the warning had been issued. The Insurer shall be reported during that period and the Insured decide whether to leave the area or accept the issue of a supplement to your policy, which may set new conditions for coverage at the discretion of the Insurer.
- Assistance service 24 hours
If the user wishes to expand its insurance coverage and choose the ERV Premium Insurance coverage includes:
- Luggage: Insurance and Personal Effects Baggage – payment of material losses suffered by the baggage as a result of theft is guaranteed ; breakdowns fire damage or theft and damage or partial or total loss caused by the carrier , up to a limit : In Spain 750 euros , 1,200 euros in Europe and worldwide 2,000 euros.
- Baggage Delay: When the luggage delay in delivering 24 or more hours , the Company will pay the purchase of essential items , with a limit of 200 euros
- Management Expenses for Loss Documents: Remain covered management expenses and procurement, duly justified , caused by replacement of the Insured to loss or theft of documents, up to a limit of 120 euros
- Opening and Repair Safety Boxes: In case of loss of the key to the chest or safe in your hotel, opening and repair it be paid up to a limit of 60 euros
- Loss of key primary residence: the insurer will pay the costs of a locksmith, motivated by the loss, theft or simple loss of the keys to the residence, up to the limit of 60 euros
- Delay in departure of means of transport: When the output of means of transport is delayed at least 6 hours, the Insured may claim upon presentation of invoice, expenses incurred as a result of the delay, up to 90 €. And for every 6 hours 90 €, up to a maximum of 270 euros.
- Canceling out the means of transport due to strike: If the output of means of transport is dismissed on the grounds strike or social conflicts, it will be paid in respect of additional expenses for the Insured return to his home, to 90 euros
- It links loss delay Transportation: will be compensated to cover any costs incurred in waiting , with a limit of 180 euros
- Delays in the arrival of Transportation: If the delay is delayed more than 3 hours will be compensated up to 90 euros
- Lost Transportation by accident: If as a result of an accident in the means of transport used in airport transfers, train station, sea port or lost public transport, you will be paid to the Insured in respect of expenditure incurred for the connection to the next means of transport, to 90 euros
- Denial of Boarding: If the delay is longer than 6 hours, compensate the Insured up to the amount of 180 euros
- Alternative Transport Loss Link: If public transportation is delayed or canceled due to technical failure, strike or social conflict, bad weather, natural disasters, extraordinary phenomena of nature, intervention by the authorities or others by force and as a result be precluded the insured the link with the following public transportation closed and provided on the ticket, the Insurer reimbursed up to the limit established in the Particular Conditions, transportation costs back to the place of origin or costs alternative transportation to the final destination up to 300 euros
- Losses Contracted Service: If as a result of delay or cancellation of public transportation due to technical failure, strike or social conflict, bad weather, natural disasters, extraordinary phenomena of nature, intervention by the authorities or others by force the Insured lost part of the initially contracted services such as excursions, countries to visit, accommodation, meals or any other similar circumstance, the Insurer shall compensate this loss up to the limit established in the Particular Conditions up to 300 euros
- Extension Travel: If during the trip the Insured must remain immobilized due to inclement weather, natural disasters, extraordinary phenomena of nature, intervention by the authorities, war, terrorism, popular movements or social conflict, the Insurer will take care of expenses caused this situation to the limit established in the Particular Conditions, with 100 € / day, up to a limit of 500 euros.
- Expenses in rest areas: If more than 6 hours in departure of the means of public transport chosen by the Insured, or loss of the link with the following means of public closed and provided on the ticket transportation as a result of delay the arrival of the first due to technical failure, inclement weather or natural disasters, intervention by the authorities or others by force, the Insurer shall pay the Insured the expenses incurred during the wait for the use of services in rest areas provided the enclosure where should take the means of transport, such as Wi-Fi, screening room, hair salon, spa, massage or similar, to the limit of 60 euros
- Accidents during the trip: in case of death or disability compensation resulting from accidents occurring to the Insured during the travel and stay outside their usual home to the limit of 6,000 euros. Not cover persons over 70 years, ensuring children under 14 years in the risk of death only up to 3,000 €, or until the limit set in Special Conditions, whichever is less, for burial costs and risk Permanent disability up to the amount set in Special Conditions. The maximum compensation in case of loss will be 3,000,000 €, regardless of the number of policyholders affected.
- Expenses Search and Rescue: If you are exposed to a risk as defined in accident coverage, exacerbated by a rush that results in an expenditure search, rescue, transport or repatriation, by means of rescue, civil or military, or relief agencies, alerted to this effect, the Insurer shall reimburse to the limit established in the Particular Conditions of up to 300 euros.
- Expenses Search and Rescue by practice sports: If you are exposed to a risk defined in the primary coverage, exacerbated by a rush that results in an expenditure search, rescue, transport or repatriation, by means of civilian rescue, military or relief agencies alerted to this effect, the Insurer shall reimburse to the limit established in the Particular Conditions up to 3000 euros. If this policy had been hired to practice any sport Group C (see section Definitions – Sports activity), with the corresponding extra premium, will also guarantee expenses redemption or transfer of the Insured, including if necessary the use helicopter when necessary by the gravity of the situation, providing proofs of expenditure and up to the maximum limit established in the Particular Conditions .However, it is requisite and necessary condition that the sport has been practiced within a restricted area and conditioned for it.
- Reimbursement of ski pass and ski lessons: If you are the victim of an accident covered by the guarantees of this insurance that arising to the Insured must interrupt your stay or bed rest, by prescription observed, the Insurer shall indemnify the daily sum up the ceiling laid down in the Special Conditions in respect of lump sum for pecuniary loss due to the non-use of mechanical lifts and failure to attend ski lessons during the time that he was unable to practice this sport at less 150 euros.
- Accidents Means of transport: Insurance only covers compensation for death of the insured up to 30.000 euros resulting from: a) Accident public transportation: airplane, boat liner, train or bus liner in traveling as a passenger, including raising and lowering of said means of locomotion. They are excluded from insurance coverage persons traveling in private aircraft rental or single motor (either propeller, turboprop, jet, etc.) or on cruise ships. b) Accident as a passenger in any form of public transportation (taxi, rental car with driver, tram, bus, train or suburban train) for the direct route between the point of departure or arrival (home / hotel, etc.) to the travel terminal (station, airport, seaport, etc.). All children under 14 years are covered in the risk of death only up to 3,000 €, or until the limit set in Special Conditions, whichever is less, for burial expenses. Are not guaranteed by the policy, in any of the sections, the travel of more than 45 consecutive days duration, covered by the same ticket or transport document. The Policyholder declares expressly to know that the maximum compensation in case of loss will be 6.000,000 €, regardless of the number of policyholders affected.
- Assistance: Medical expenses for illness or accident – Payment of expenses and medical, pharmaceutical fees (on prescription), surgical, hospitalization and ambulance, with a limit for expenses incurred in Spain and derived from an illness or accident that occurred in Spain to 1500 euros. For expenses incurred in Europe and derived from an illness or accident that occurred in Europe until 30,000 euros. For expenses incurred in World and derived from an illness or accident that occurred in World up to 60,000 euros. Emergency dental expenses up to a limit of 300 euros.
- In cases of vital urgency as a result of an unpredictable complication of chronic or pre-existing illness, the costs will be taken in charge, up to 1,000 €, to achieve stabilization allowing the continuation or the transfer of the patient to his habitual residence or nearest to the same hospital, according to the conditions outlined in section 4.4 of the General Terms and conditions. In case of theft of luggage that contained the drugs that the Insured were used for the treatment of chronic or pre-existing illness, the Insurer shall take charge, up to 300 €, the cost of a first doctor’s visit to get your prescription . Health services. The Insurer provides the Insured the following services: a) a second medical opinion, allowing the Insured access the observations and recommendations of specialists with extensive experience in their respective areas of training, about their medical diagnosis and treatment options. The Insured may request this service second medical opinion for a serious medical problem, an unexpected relapse of a serious illness (which has not been treated or which have not received medical care during the 30 days prior to the underwriting) or a serious accident occurring during the period from 60 days before the scheduled date of travel-and in any case, after the signing of the sure- until the end of term of the policy. The Insured may request the Second Medical Opinion service for medical problems described above until 6 months after the end of term of the policy. In any case, you must provide the relevant medical reports. b) A reference and Coordination Specialist Medical Displacement, which will allow the Insured to benefit from the identification of experts with recognized experience in the diagnosis and treatment of their disease, as well as logistical support services and medical care. The Insured may request this service Referral Specialists for a serious medical problem, an unexpected relapse of a serious illness (which has not been treated or which have not received medical care during the 30 days prior to the underwriting) or a serious accident occurring during the period from 60 days before the scheduled date of travel-and in any case, after the signing of the sure- until the end of term of the policy. The Insured may request referral service specialists for medical problems described above until 6 months after the end of term of the policy. Additionally, it is available to the Insured a team of professionals who will coordinate the movements for scheduled medical treatment, as long as need to travel outside their province of residence. In any case, you must provide the relevant medical reports, not assuming any medical expenses, travel and accommodation. Pathologies object services Second Medical Opinion and Referral Specialists are as follows: – Cancer, Degenerative neurological diseases (Parkinson’s, Alzheimer’s), demyelinating (Multiple Sclerosis), neuromuscular (dystrophy, myasthenia gravis) and cerebrovascular diseases. neurosurgical diseases (tumors, malformations and intracranial aneurysms). cardiovascular surgery (bypass, aortic aneurysms, valve surgery and cardiac malformations). Chronic renal failure. ophthalmological diseases that cause loss of vision over 50%. musclesqueletics, diseases associated with chronic painful conditions of long evolution or seriously affect the ability of patients to perform daily and / or work activities. Transplantation of vital organs.
- Hospitalization compensation: In case of illness or accident of the Insured occurred during the trip and that would imply hospitalization , the Insurer shall recognize a daily compensation in favor of the Insured from the third day of hospitalization and up to five days; paying him 50 € / day to a maximum of 250 euros. This provision is incompatible with those foreseen in the reimbursement 9. Holiday warranty, so you cannot build or complement each other.
- Extension of Stay in Hotel: If the Insured is ill or injured and cannot return, when the medical team of the Insurer decides based on his contacts with the attending physician , the Insurer takes charge motivated charges for the extension of hotel accommodation, paying him 100 € / day , up to a limit of 1,000 euros
- Moving a Chaperone: When the Insured has been hospitalized and last longer than five days is expected, the insurer will provide a relative thereof, a ticket round trip from his home to go to him – Unlimited
- Stay a Chaperone: In case of hospitalization of the Insured, and this is greater than 5 days, the Insurer will pay the subsistence expenses of a family in a hotel, with the corresponding receipts, paying him 100 € / day, up to a limit of 1,000 euros.
- Medical, Surgical, Pharmaceutical and Hospitalization Passenger: The Insurer takes charge expenses medical-surgical, pharmaceutical, hospitalization and ambulance expenses need passenger displaced along with the Insured, during a trip outside of Spain, as a result an illness or accident in the course of it, with a limit of: for expenses incurred in Europe and derived from an illness or accident that occurred in Europe 15,000 euros. For expenses incurred in World and derived from an illness or accident that occurred in World 30,000 euros. Emergency dental expenses up to a limit of 300 euros.
- Health Costs Repatriation or Transport of Injured or Sick: Will be organized and paid the costs of the transportation, in case of illness or accident cannot continue to use travel and transport program purpose of the trip – Unlimited
- Repatriation or Transportation of Deceased: To the place of burial in Spain – Unlimited
- Repatriation or Transportation of Minors: If the Insured repatriated traveling in the sole company of their children under 15 years, the Insurer will organize and take charge of the outward movement and return of a person to accompany children in the back to home – Unlimited
- Return to Travel: If the Insured must remain immobilized due to illness or accident, and always under prior authorization of the medical team of the Insurer, unable to continue the originally scheduled trip, the Insurer shall organize and take charge of the transfer insured, once you have recovered, and the person also assured that had remained at his side accompanying him, so that they can rejoin the trip, if it had not yet completed, up to 12,000 euros.
- Stay to Return to Travel: If, having made use of the guarantee “Reinstatement to the trip”, the Insured had come to the meeting point prior to the date scheduled, the Insurer will take up the total limits per day established in the Particular Conditions, their subsistence costs and those of the person also assured that had remained at his side accompanying him, paying him 50 € / day, up to a limit of 200 euros.
- Return of Insured Death or Hospitalization of an uninsured family: In case of death or hospitalization of a family member in Spain the Insurer shall organize and pay the costs of transportation for the return of the Insured – Unlimited
- Insured Return Home Serious Casualty: In severe in the home of the Insured claim, the Insurer shall organize and pay the costs of transportation for the return of the Insured – Unlimited.
- Express delivery not existing medicines abroad: Included
- Service Home Safety: In the event of theft, fire, flood or explosion in the main residence of the Insured that would lead to access from the outside facilitate the Insurer will provide the Insured, if necessary, a service security, paying him 50 € / day, up to a limit of 100 euros. And always up to 48 hours.
- Return of the Insured for Adoption: The Insurer shall bear the costs of transfer to his home in Spain Insured undergoing a process of adoption, his spouse, children or a companion, also insured by this contract, if, having now initiated the trip, had to interrupt the final delivery – Unlimited
- Return of Insured Joining Armed Forces, Police, Fire: The Insurer shall bear the costs of transfer to his home in Spain Insured, his spouse, children or a companion, also insured by this contract, if, having now initiated the trip, had to interrupt for being urgently required to join and inexcusable manner by the Corps of the Armed Forces, Police or Fire – Unlimited.
- Return of Insured organ transplant: The Insurer shall bear the costs of transfer to his home in Spain Insured, his spouse, children or a companion, also insured by this contract, if, being already commenced travel, I had to interrupt him for having been cited for an organ transplant, either as a donor or recipient – Unlimited
- Transmission of urgent messages – Included
- Search, location and sending luggage in case of theft, loss or delay – Included
- Help Travel: Included
- Interpreter service: Included
- Card management annulment: In case of theft or loss of or non-bank bank cards issued by entities in Spain, the Insurer shall, at the request of the Insured to notify the issuer for cancellation – Included
- Card Protection: This covers up to the limit established in the Particular Conditions, the economic losses suffered by the Insured for fraudulent use of their cards, as a result of loss or theft once started the trip and for 48 hours between the loss or subtraction and communication of that fact to the card issuing entity and the Insurer up to 150 euros.
- Advance of funds abroad – If the Insured while abroad cannot obtain financial funds by the initially planned means, such as traveler’s checks, credit cards, bank or similar transfers, making this an impossibility to continue the trip, the Insurer will advance, whenever he makes delivery of a bond or security to ensure collection of the advance, up to the maximum amount indicated in the Special Conditions of this policy up to 1,500 euros
- Kidnapping Transportation – The Insurer shall compensate the Insured up to the total limit per day established in the Particular Conditions, if you stay illegally or under retained the threat of one who seeks to control illegally means of transport on the trip. It is excluded from this policy any involvement in the fact by the Insured, their family members, relatives or partners own, paying him 100 euros day to maximum 500 euros.
- Data Recovery – Data Recovery of internal media storage used in computers digital processing, owned by the Insured and / or Policyholder, suffered damage accidentally lead to loss or deterioration of the information contained in those, the insurer will provide service recovery of such information.
- Private Liability during the trip – European takes charge of pecuniary compensation under Articles 1902 to 1910 of the Civil Code comes obliged to pay the Insured as civilly liable for injuries or damage caused involuntarily to third parties, with a limit of with 90,000
- Cancellation fees – The insurer guarantees payment of the amounts charged by the Agency in case you cannot make the trip because of: Death, Bodily accidents or serious illness of the Insured or a family member, or as a result of a serious event affecting ownership of it and make your presence indispensable. Travel expenses annulment by Spain 1,000 euros. Travel expenses annulment Europe 2,000 euros – Expenses for world trips canceled in 4000 euros
- Reimbursement Leave unexpended – The Insurer shall reimburse the Insured up to the maximum amount fixed in the Special Conditions, subject to the exclusions mentioned in these General Conditions, the cost of services contracted before the trip and appropriate supporting evidence of the cost thereof, which have not been used because of the early termination of the scheduled trip, which necessarily involves the return of the Insured to their place of habitual residence, for any of the reasons mentioned in the General Conditions of this policy supervening during the course of the trip – Reimbursement of holidays not taken on trips to Spain 1,000 euros. Reimbursement of holidays not taken on trips to Europe 2,000 euros. Reimbursement of holidays not in Travel by World 4,000 euros.
- Expenses Cancellation: If cancellation of the trip by the organizer by technical failure , strike, social conflict or a force majeure ( bad weather , natural disasters, extraordinary phenomena of nature or the like) and the Insured occurred not accept alternative tour offered by the organizer, if any , the Insurer shall reimburse trip cancellation , duly justified , to the limit established in the Particular Conditions . At the Annual Mode (individual or family ) , the insured capital of this warrantee annuity insurance , so that if your insured capital were consumed in a claim, this warranty would not take effect until the following annuity , in which the full replenishment of capital would occur up to 600 euros.
- Legal Protection: Criminal Defense – The Insurer guarantees the defense of liability penalty Insured in Criminal Proceedings: Under way against him for crimes or offenses committed recklessly by events during and during a time shift outside the regular one and higher than shown in the policy for coverage distance home provision aimed at ensuring the Insured criminal bail bonds, submission to judgment and / or liable for the payment of legal costs up to 3,000 euros is included.
- Legal Advice distance Displacements: The Insurer shall advise by telephone or other means to distance the Insured on his rights, on issues related to the general scope of a displacement of those covered by the policy. Legal advice from a lawyer of the Center for Legal Assistance Insurer be provided – Included
- Claim for Non-Contractual Damages: The Insurer guarantees the claim for damages suffered by the Insured, in his person injury or property for property damage, against the third party, which occurred in an accident while traveling with coverage policy up to 3,000 euros.
- Claim for Breach of Contract Purchase: The Insurer guarantees the claim of the Insured’s rights (amiably or in an administrative, judicial or arbitral proceedings) as a result of breach of contracts of sale of movable property acquired during a temporary shift covered in the policy, in which the Insured has the status of buyer and seller is a trader or company legally authorized to sell, limit up to 3,000 euros
- Claim for Breach of Contract Services: The Insurer guarantees the Insured’s claim their rights (amiably or in an administrative, judicial or arbitral proceedings) against the contractual counterparty for breach of this contract leasing services (which relate in general conditioned), of which is the holder and final recipient of the Insured, by this, and are motivated by a temporary displacement of those covered in the policy, up to 3,000 euros
- Travel to areas of risk / War – Claims for personal injury or property damage caused in areas for which the Ministry of Foreign Affairs of Spain had issued a recommendation not to travel at the time of entry of the Insured (eg terrorist attacks or natural disasters) are excluded from coverage. If this recommendation had been issued by the Insured being at your destination, insurance coverage is continued for a period of 14 days counting from the moment the warning had been issued. The Insurer shall be reported during that period and the Insured decide whether to leave the area or accept the issue of a supplement to your policy, which may set new conditions for coverage at the discretion of the Insurer.
- 24- hour assistance – Included
Tips. In Mexico the habit should leave tips for services provided, (15%) of consumption, which are not included in the total price of a path, the traveler will have to pay them for services consumed in hotels, restaurants, etc
The price does not include routes: Booking accommodation later or earlier .- If you require accommodation days before and / or after the dates specified in each route, these reserves and payment of rooms will not be included in the routes. Changes in food and / or drinks: Not included foods and drinks not described in the menu or menus of the group as well as additional food or drinks. Changing room type or class and / or changes hotels.- are excluded within the route, change room to another class or superior / deluxe category, as well as changes in hotels. Unforeseen places: Those places not provided on routes and not included in the price and will be the responsibility of the traveler. Visas & Travel documents Visa and passport payments formalities are excluded from the route. Anything not specified in paragraph includes in every routes are not included. Prices check. The price of the routes has been calculated based on the exchange rate, transport fares, accommodation, services, fuel costs, taxes and fees applicable on the date of publication of the program and based on departure dates of each route. Any price changes will be notified to the consumer, in writing or by any means ensuring proper evidence of the communication made, it can be meaningful when the modification cancel the trip without penalty or accept the amendments to the contract.
Travel documentation. In case of loss of your travel documents, by the client that causes loss of services, Ikantours not know will bear the costs of a new management, reservation and issue, nor the return of the same. Holy days – exists in the characteristics of each country or city parties the possibility of transport, areas of interest, shows or activities vary their schedules, even remain closed without notice, or even that services are delayed by increasing influx of local people. Should closed streets or traffic are closed and prevent reach the hotel luggage transfer will be paid by the client from where the stop is. Baggages . For all purposes and as road transport is concerned, it is understood that luggage and other personal belongings , the user retains him, whatever part of the vehicle on which they are placed ; Luggage is transported at the risk of the user and users who are present in all manipulations of loading and unloading of baggage is recommended. As for the air, sea or inland waterway transport luggage apply the conditions of the transportation companies, with the passage ticket the binding document between these companies and the passenger. A) In the event of harm or loss of luggage, the consumer shall, in the act , timely claim with the carrier / insurance. Assistance. The Association agrees to provide timely assistance to customers who may be affected by any of these circumstances. However if you have a problem contact the office of your insurance office of your insurance including trip. Special. If you want to convey to your holiday luggage as large volume (bikes, surfboards etc ..) must pay the cost of it each way be required and based on space availability. Prior consultation. Allowed weight. Tour packages in economy class are entitled to a piece of luggage of 20 kg in the air and land transport If excess baggage borne by the customer. Valuable items. It is recommended not to store valuables, medicines, passport, documents or money in checked baggage, if necessary to do the customer must certify the contents of luggage before traveling making a value statement. Ikantours not responsible for luggage deposit customers in the slogans of hotels, airports, recreational places etc.
Delimitation of Services
Ahead of time: The presentation in origin and destination airports should be performed at least 3 hours before the official time of departure and in any case the specific recommendations indicating the travel documents provided by signing in will continue the contract. Likewise, the presentation at domestic airports should be performed with 1 hour and a half before the departure time. Punctuality. The passenger must be punctual in all places included in the contracted route schedules will be specified by the coordinator of the trip and the exit program to be delivered on arrival. Delay. In case of delay by the traveler you are not entitled to a refund equivalent to the payment service provided. Extras services. In hiring of individual services is recommended that the customer reconfirm at least 48 hours prior to departure times of flights or services. Accommodation. The quality of services provided by hotels is determined by the official tourist category assigned by the competent authority of each country and according to the region where the property described in the program of routes is located. The time of entry and departure hotels depending on the program is planned for routes. As a general rule and unless expressly agreed otherwise, the rooms may be used from 15:00 hrs from the time of arrival and must be vacated before 12:00 hrs departure time. Bedrooms. Given the current legislation establishing the existence of single and double rooms allowing in some of the latter can enable a third bed with consent of the persons occupying the room, that room will be estimated as triple room in all print reservation provided to the consumer at the time of subscribing to the route. In the case of double rooms for use by 4 people, reserves and the price thereof as specified quadruple room. Additional Features: The routes do not involve additional services in accommodation suites, master suites etc. Tips. Gratuities, porters and / or room charges borne by the consumer or self-employed contractor. A) In the event that the parties had agreed the payment of the price of the extra supplementary services in contract between the consumer and Ikantours will be agreed payment. Bus: their characteristics may vary depending on the number of participants, in the description of the routes will be indicated references each transport, it being understood that the description of the services will be similar although the coach change size or model. Circuits: In the circuits hosting service will be provided in any of the hotels listed in the travel documents or another of the same category and area. The same applies to the itinerary of the route, which may be developed as one of the options under the program. Activities: If you request terrestrial or aquatic activities should follow safety rules, schedules and other requirements mail indicating guides and expert guides. Transfers. If outside the carrier (illegally parked vehicles, blocked roads) and ca not reach the door of the hotel or visiting forces, means that the transfer has been made and not from any reimbursement for such service, as in these cases will always try to get as close to the hotel or place to visit. Land and water activities. When the client will perform special activities that by their nature carry additional risks not covered by insurance established the Association declines any responsibility and advised individually sign licenses through federations or insurance specific to the activity performed. The activities include Ikantours are made with appropriate security measures and directed by qualified personnel.
General Information and Conditions
Reservations, payment and cancellations: Reservations / Bookings: In the event of booking or registration to a route, you are prompted for sending data via email travel information. Reservations are closed 15 days before the departure of the route.
Payment: Bank Deposit, total route without charging commission is paid, you can send proof of payment by mail to firstname.lastname@example.org and payment reference with the number of people and the path of interest. Pay Pal Payments: payments through Pay Pal have a fee of between 1.9% to 2.9% per transaction made through this virtual platform, payments are made on its own platform and bank details and personal are managed solely by them. Credit card payment from other banks – card payment has a commission payment and fractionation is performed by the client directly from your bank.
Cancellations / Refunds / Compensation / Changes
Cancellations and Refunds. The routes have a minimum capacity of 38 people and maximum of 50 people, if not met that capacity and having at least 15 confirmed travelers, the route will be without principal guide; travelers will have the services agreed with instructions and maps on the whole route but without principal guide; if you do not accept these conditions, the booking will be canceled and will refund the amount of the route, should have made the payment by bank deposit refund of the total amount will be less expenses reserves, should be paid through paypal the amount of the route will be refunded minus the commission paypal or credit card without being able to claim any amount as compensation or legal or legal responsibility. In many cases the commission of Pay pal is returned to 100%, not being the case of banks.
Assignment Reserve. Failure to attend the contracting traveler or a different companion to the contracted route may assign or transfer your travel package to someone else to replace it, it under the direct responsibility of the persons involved and the person to attend to it and notifying changes one month in advance by writing via email to the address administración@ikantours.org and identification documents necessary for transfer of the journey; both jointly and severally liable to the agency organizing the payment of the price of the route and additional costs arising from the transfer, if any. Volunteers changes. If the client, once started the journey voluntarily request any change of the contracted services, prices of tourist services may vary and may not correspond to those published on the web. Anticipated returns. In the case of abandonment of the route before the date hired by normal causes and / or force majeure, Ikantours undertakes no obligation to make any returns, however according to the case will be returned uncashed services to Ikantours. Rerouting. All itineraries published may be subject to change in destination due to weather or operational changes in scheduling or airlines delays etc.
Obligations of the Association
Based on the following, IKANTOURS undertakes to provide to its customers all of the contracted services contained in the program, which has given rise to contract the chosen routes, with the conditions and stipulated characteristics, all complying with the minimum capacity and ends: a) if it is forced to significantly modify an essential element of the contract prior to departure Association, including the price because of rising unexpected price by any provider, must immediately consumer awareness. B) In such cases, unless the parties agree otherwise, the consumer may elect to terminate the contract without penalty or accept any modification of the contract which are required, the variations introduced. C) The consumer must communicate the decision of the Association and notify its decision within 3 days of being notified of the change to which paragraph A refers). D) If the consumer does not notify its decision on the terms indicated, means the acceptance of the amendment, without penalty. E) In the event that the consumer chooses to terminate the contract under the provisions of section B), or the Association cancel the route chosen by the consumer before the departure, except force majeure and referred to in paragraph 4, it shall, from the time that the resolution of this contract, the reimbursement of the amounts paid under the bank should have done card payment for the return of commissions E with) there is no obligation to pay compensation in the event of cancellation of the route specified in paragraph 4. or cases of force majeure understood as circumstances beyond the control of the party pleading, abnormal and unpredictable consequences of which could not be avoided despite acted with due diligence, which will be notified, if any, to the consumer in advance if power to know the event or force majeure previously. F) In the case that after the departure, the Association shall not provide or verify that you cannot supply an important part of the service under the contract, take appropriate measures for the continuation of package holidays at no extra cost to the consumer, and if solutions, the latter shall pay the amount of the differences between the offered and contracted. H) If the consumer complaint to the organizing agency, will be chosen, work diligently to find appropriate solutions for the consumer without affecting the Association.
Obligations of the traveler
The consumer has the obligation to communicate any failure in the performance of the contract before the start of the route or “in situ” or, in another case, as soon as possible in writing or in any other way in which constancy to Ikantours and, if the service provider concerned. In the event that the solutions arbitrated by the Association are not satisfactory to the consumer, this will have a period of one month to claim Ikantours. The Association is required to resolve the disagreement consumer before, during and after the trip. The association must provide an adequate solution and where appropriate, the Association shall have a period of 60 calendar days to respond to the complaint by the consumer, such term shall be counted from the day after the filing of the complaint to the Association. The passenger must ensure the exit point, times and other specifications as the non-compliance may lead to the loss of services without repayment of amounts.
Ikantours liable to the consumer, according to the obligations that correspond to their respective fields of management of the contracted routes and proper fulfillment of the obligations under the contract, regardless of whether these are to be performed by them or by other service providers and without prejudice to the right of the Association to take action against those service providers.
Admission and Expulsion
Ikantours reserves the right of admission and expulsion, if necessary, to anyone for their disruptive action may hinder the smooth progress of the trip and group living. .The Expressly exonerates traveler Ikantours any liability, claims, contingencies or obligations you may incur personally and / or against third parties for any, suspected and / or proven violations of the laws or regulations of any kind existing in the destination country, manifesting that purpose, meet their obligations in this regard and expresses its firm and to abide by and comply with it in all its scope will. Also if you do not meet the standards of environmental protection in places to visit and enforcement of security measures activities and places to visit, it will mean the immediate expulsion commuter route cannot go to other places and group activities
It is obliged to follow the directions of those responsible for the group or guides, exonerating Ikantours, on the same terms as the previous paragraph, in the case of wholly or partially breaching this obligation.
Any damage or destruction caused in any of the services provided will be paid by the user and in case of breaking the law should respond to them individually, without being able to link Ikantours on these issues.
Special conditions for minors.
Given the diversity of applicable treatment to children, depending on their age and the service provider and the date of travel, it is recommended to always consult the scope of the special conditions existing before the Association. The consumer at all times be subject to specific and detailed information on the treatment of minors information, which is collected in the contract or the travel documents to be delivered at the time of subscription to the route. A) In general regarding the accommodation, children under 6 years sharing room with two adults, are exempt only accommodation, other services at the price the supplier considers charged; also must submit the necessary documentation substantiating the minor’s age and DNI and / or passport of it. Those over 15 and under 18 traveling alone must submit a permit consent for the trip by their parents or guardians signed and personally presented one of them at the airport on departure day. We are not responsible for the care of children.
Passport and Documentation.
All users, without exception, must have their respective personal and family documents for the country of destination and / or transit. Ikantours declines all responsibility for acts of proceedings of this nature in the country of destination and / or transit, being by the consumer any expense arising, apply in these circumstances the conditions and rules established for cases of voluntary withdrawal of services. A) All Users are also remembered and especially those who have other than Spanish to be secured before starting the route chosen nationality, have complied with all applicable rules and requirements for visa and / or passport to enter without problems in the visiting country, including those in transit. If European citizens passport and ID must be in order and is not necessary to submit visa in Mexico, however in case of change of country in a route have to process it in the consular office in each country if citizens other nationalities consult the embassy or consulate. It will be paid by the client obtaining the required passport or other requirement. Should documentation be rejected by any authority in the country of destination or be denied entry into the country for breach of requirements, Ikantours not be liable for additional costs or will refund the price of the trip. Ikantours reserves the right not to accept bookings made assume that the trip has no tourist purposes (immigration, terrorism, drug trafficking, etc.).
Ikantours to report on the relevant and complete documentation of the chosen route to the consumer at the time of the execution of payment and general route information on the web. However, it is recommended that the consumer contact the Ministry of Foreign Affairs whose office information provides specific recommendations by destination. For this purpose we provide the website of the public body (http: // www.mae.es).
Thefts and losses
Ikantours not responsible for loss or thefts that may occur to customers on the occasion of any kind, is also reported that in case of an incident shall disclose to the administrative or police authorities scene. Also we are not responsible for forgotten at each destination only indicate the phone number of the establishment for the client realized the corresponding managements objects. Efforts of this kind should be dealt with insurance included in the trip.
Ikantours expressly states his resignation to submit to arbitration transport tribunals for any question from the existence of this contract or other additional information.
Data Protection Act
The personal data requested for the formalization of the contract and for sending information are subject to the Law on Data Protection in accordance with the provisions of Law 15/1999 of December 13, Protection of Personal Data the customer is informed that, in order to meet the obligations of the travel contract, the data provided will be automatically processed and incorporated into a computer file owned by the Association, to whom, as data controller and its registered office, may exercise rights of access, rectification, cancellation and opposition established by law, by the legally established channels. The customer expresses its consent to such treatment and authorizes the Association to provide information and advertising for its products until it receives instructions to the contrary. Bank data. The bank information is not managed and received by Ikantours the company directly manages the PAYPAL payment and banking institutions; the consultations should be made directly with them.
Illustrative elements that are reproduced in the program path and / or web IKANTOURS are intended only to provide more information to consumers about places to visit. A) In the event that occurs, any change in institutions, shall not be considered misleading advertising by the Association.
Ikantours is not responsible for changes of address contained in hotels after editing program and the impact that these changes entail, (name, settlement services etc ). However the category offered in the program of the chosen route at the time of hire her to be respected. These changes consumers be notified immediately.
Jurisdiction of Route: Both parties by mutual agreement, expressly waiving the jurisdiction that may apply, submit themselves to few differences arising from the interpretation, performance or execution of the travel contract or in combination route to the jurisdiction and courts of Madrid.
This contract is valid for January 2016 – January 2018